Welcome to our website：gelelua.com. The general terms is for govern the access and use of site. Visiting and using this website, including purchasing products at gelelua.com, sould be based on the premise that you have read, understood, and accepted these general terms.
Please note that you will be liable for using gelelua.com and its content. The service provider will not be responsible for any user's use of the website and its content in violation of the requirements of existing laws and regulations, which does not exempt the liability of the service provider in terms of civil tort and gross negligence. In particular, you will be liable for sending wrong, false, or third-party related(when the third party is not authorized) information or data, and for the improper use of the data or information.
- General Terms and Conditions
The following terms and conditions (hereinafter referred to as the terms and conditions) will take effect when you make a trade with Hangzhou Sanchi Tongmeng Culture and Creativity Co., Ltd. (hereinafter referred to as GEL E LUA or ‘we’) and applies to all uses and orders on gelelua.com. Please note that GEL E LUA does not guarantee that all products provided on the website are in stock or available for purchase. GEL E LUA reserves the right to stop selling a product and modify the terms at any time. The most recent date can be found in the last section of the terms and conditions, and users have the responsibility of keeping abreast of the latest changes. Please note that the terms and conditions when you place an order will always be valid for your order rather than the updated terms and conditions. You can keep a copy of the terms and conditions for future reference.
The terms and conditions are written in English.
- My Account
When you place an order on the website gelelua.com, you can choose to create an account or just purchase as a guest. If you create an account, the information stored in the system will be the information you provide for the order, such as shipping address, billing address, and e-mail address. If you want to delete your account, please contact firstname.lastname@example.org, and the customer service team will offer you help. When you create an account, you can also choose to save credit card information for future consumption. You can log in to your account to modify and delete all information about your credit card.
- Place Order
- Order Confirmation
- Order Acceptance and Delivery Confirmation
Please note that all your orders are subject to our acceptance. We can decide not to accept your order for any reason, and we will bear no liability for you. Once the order is processed, we will send a delivery confirmation email containing all the information related to your order. Delivery confirmation means that we accept your order. Please note that GEL E LUA does not guarantee that all products displayed on the website will be in stock when you place an order. If the product is out of stock, we will contact you by phone or email. If we have received your payment, we will refund it to you.
GEL E LUA strives to provide accurate product information on the website. However, please note that due to the color setting of your computer, the color of the product shown in the website pictures may be different from its actual color. GEL E LUA will not take the response for any such differences.
We accept the following terms of payment:
— credit cards and debit cards
— Shopify Payment
- Delivery method
We normally use SF Express for China Mainland, and DHL for overseas order. It may take us at most 7 working days to start the shipping of your order. We will strive to ship the order within 24 hours during normal working days or within one or two working days in the big
sale period. Please note that the arrival time we provide is only for reference and calculated from the shipping date. The date of arrival does not take into account delays caused by payment authorization and/or marketable inventory. If GEL E LUA does not ship the product within 30 days, you can cancel the order.
You can log in to “my account” to track all orders online.
- First-order policy
To ensure information safety, GEL E LUA has the right to deliver the products in the first order to the billing address or work address verified by the cardholder. When placing an order, please ensure that you provide the correct billing and shipping address information associated with your credit/debit card to avoid delaying your receipt of the ordered products.
- Return and Replacement Policy
- Return You have the right to submit a return application to GEL E LUA within 7 days after receiving the product and return the product you purchased. Please follow the steps below to return the products.
- Visit the website and log in to your personal account.
- you can view your order and must request a return or replacement for any product you do not need.
- Contact us for return address.
- Please put the product in the original package.
- Contact courier to return the product to the correct return address
GEL E LUA hopes you can return the product by safe methods of transportation.
If you have any questions during the return process, please contact us by email to email@example.com.
- Return Refund Policy
If you choose to return the product in accordance with this policy, GEL E LUA will refund the money you paid for the product, excluding the original shipping fee. GEL E LUA will process your refund within 7 days after receiving the product you have returned. The money will be refunded to the channel of the same payment method you use when purchasing the product. Please note that the returned products must remain in their original appearance before GEL E LUA can issue the refund. If the features or functions of the product are damaged, or the value of the product is reduced due to your handling of the product, GEL E LUA has the right to reject your refund application. In order to avoid rejection of the return application, please ensure that the product you want to return remains intact with complete labels and packaging.
GEL E LUA currently not available to provide any online replacement service. If you need to replace the purchased product, please follow the return policy above, return the product you previously purchased, and place a new order to purchase the product you want.
- Cancel Order
You have the right to cancel the order at any time before the order shipped. Please log in to your personal account or find your order details, and cancel the order. You will receive a confirmation email, and your payment will be refunded at the same time. All payments will be returned to your account of payment.
- Defective Products
According to Article 25 of the Consumer Rights Protection Law, if business operators sell products by Internet, television, telephone, mail order, etc., consumers have the right to return the products within seven days from the date of receipt of the products. According to the law, GEL E LUA shall return the money paid by the consumer within seven days from the date of receiving the returned product, and the consumer shall incur the freight of the returned product. However, if the products you receive are damaged or defective, please contact us in time, and we will incur all the expenses of return and replacement.
- GEL E LUA Quality Assurance
GEL E LUA complies with applicable consumer regulations. If you receive a defective product, please inform us as soon as possible.
- Copyright Statement
The copyright of the documents provided by this website (including but not limited to GEL E LUA trademarks, graphics, text, photos, designs, logos, icons, pictures, data, and software) belongs and authorized by GEL E LUA. You are authorized to use these materials only for personal non-commercial purposes. You may download, print, and store copies of the file for your personal non-commercial use, provided that all the copies are included in this copyright license statement. You are not allowed to charge any person who uses this document or publish, copy, distribute this document to others without the prior consent of GEL E LUA. You shall not modify this document in any way without the prior written permission of the copyright owner. Unless as expressly provided in this legal declaration, no right or license in whole or in any part of this document shall be deemed to be granted or implied to be granted. For media inquiries, please check our contact our email:firstname.lastname@example.org.
- Trademarks and Domain
GEL E LUA uses the information transmission industry standard Secure Sockets Layer (SSL) technology to process your order. GEL E LUA online store protects communication security by encrypting all incoming and outgoing data of the website. For security reasons, when you place an order, we will not store any of your payment information in the database.
- Resale Policy
The products you purchased at www.gelelua.com are just for personal use and shall not be resold. Placing an order at www.gelelua.com means that you purchase the product for your own personal use rather than the resale and that you accept the terms and conditions. We reserve the right to reject the order for any reason without any explanation.
- Web Page Information
GEL E LUA cannot guarantee that the website content is completely correct or there are no typographical errors. Neither can we guarantee that all information is updated in time. GEL E LUA can modify the website content at any time. Although GEL E LUA tries to present correct words, pictures, and prices on websites and online stores, errors may still occur. Some of the services provided through our website are maintained by third-party operators. When GEL E LUA acts as such a service agent, we bear no liability for any error caused by the other party's operation or any loss caused by using this website or failing to use this website. GEL E LUA cannot guarantee that there will be no failure, interference, and security risks when users visit this website.
Websites may contain links to other websites beyond our control, and we are not liable for the content or privacy policies of these websites.
- Breach of Terms
In the case that people who violates the terms and conditions, GEL E LUA reserves the right to seek and take remedial measures in accordance with the law, including blocking access to the website. People who violate password protection restrictions on websites may be prosecuted.
- Responsibility of GEL E LUA
Unless any related rules by law, GEL E LUA's liability to you is limited in the terms and conditions. In any cases， GEL E LUA will not be response for loss of profits or indirect damages caused by force majeure events, such as war, civil war, revolution, riot, governmental measures, strike, blockade, blockage, electric power, telephone or Internet services, natural disasters or similar events. GEL E LUA's compensation will not exceed the total purchase amount in your order. In case of force majeure, GEL E LUA's liability will be suspended, both of you and GEL E LUA has the right to partially or completely terminate the contract between you and GEL E LUA.
- Severability of Terms
If any part of the terms and conditions is found to be invalid or unenforceable, this decision will not invalidate any other provisions of the terms and conditions. Invalid terms and conditions will be replaced by other terms to ensure the valid business intention of the terms and conditions.
- Regulatory Law
the terms and conditions shall be governed by the laws of the People's Republic of China. Any dispute related to the terms and conditions can be submitted to the Beijing court as the court of the first instance.
- Company Information
Hangzhou Sanchi Tongmeng Culture and Creativity Co., Ltd.
Address: Room 309, Building 1, Jiuwen Creative Park, Xixing Street, Binjiang District, Hangzhou City, Zhejiang Province Email: email@example.com
- Version of the Terms and Clauses
In case of any conflict, ambiguity, or difference between the Chinese version and versions of other languages, the Chinese version shall prevail. The terms and conditions of GEL E LUA were last updated in January 2023.