Private Policy

  1. General privacy policy

GEL E LUA recognizes the importance of protecting your personal information, and we have established strict policies and security measures to protect the information you provide. Agreeing to this privacy policy and using our online store or service (including online registration of GEL E LUA account) means you consent to our processing of your personal information in accordance with this privacy policy.

  1. Who will responsible to your personal information?

Hangzhou Sanchi Tongmeng Culture and Creativity Co., Ltd. (hereinafter referred to as ‘GEL E LUA’) controls your personal information in accordance with applicable data protection laws.GEL E LUA company and specific suppliers can process your personal information according to GEL E LUA's instructions, therefore GEL E LUA will be the processor of your personal information. You can contact us at any time in the following ways:

Company Name: Hangzhou Sanchi Tongmeng Culture and Creativity Co., Ltd.

Address: Room 309, Building 1, Jiuwen Creative Park, Xixing Street, Binjiang District, Hangzhou City, Zhejiang Province

Email:gelelua@gelelua.cn

 

  1. What information and whose information does GEL E LUA collect?

We collect personal information from online customers of our website. GEL E LUA collects names, addresses, e-mail addresses, phone numbers, nationalities, and company information (if applicable) (i.e. the name of the company you are employed) from registered users of our website, users of online stores, and any other online services (such as subscribing to newsletters). We also use Cookie (described below) and IP address tracking to improve our services and enhance your shopping experience in GEL E LUA. When you purchase our products online and choose to pay by credit card, you will provide your credit card information on our website to complete the order. If you are a registered user of the GEL E LUA website, you can choose to save credit card information on the payment page for future shopping. Your credit card information will be protected by encryption technology so that you can check out faster the next time you shop. Your credit card information will never be displayed to GEL E LUA or our payment service provider. GEL E LUA will also store your purchase information, i.e. purchase products and sizes, purchase price, and purchase date so that we can improve our service and enhance your future shopping experience.

 

  1. How does GEL E LUA use the information you provide?

GEL E LUA uses the collected information to

  • Process any purchase or order you place in the online store
  • Handle any return and exchange requests and complaints;
  • Register and create your personal account on our website;
  • Communicate with you on purchase or order;
  • Manage our website services;
  • Answer and manage any questions or comments you have about our products or services;
  • Inform you of our special events or offers by SMS, email or mail
  • Send you our newsletter (if subscribed);
  • Review our performance and improve the service provided to you;
  • Analyze your personal information and provide you with relevant marketing content and information;
  • Assist us in improving our website design and your shopping experience in the store;
  • Contact you according to the way you choose (e-mail or telephone) to carry out market research and learn more about how to improve our products.

We may combine the personal information you provide to us and specific suppliers in order to provide you with a better personalized shopping experience and communicate with you in accordance with this policy. We may also use your personal information and non-personal information for internal marketing and demographic research to analyze, explain and monitor customer models, so as to improve our products and services.

 

  1. Does GEL E LUA share your information with others?

GEL E LUA does not sell, lease or disclose the customer's name, address, email address, or other personal information to any entity. GEL E LUA may share your data with specific suppliers who will perform relevant operations on our behalf, such as processing orders, distributing orders, processing payments, performing preferential services or data management, maintaining our website, distributing e-mail, sending newsletters, communicating with customers, and managing our customer database. If necessary, the personal information you provide to us may be processed by a third party only on behalf of GEL E LUA in accordance with GEL E LUA's instructions. We do not authorize any supplier to use your personal information for other purposes.

 

  1. Overseas storage and transmission  

Your personal data is stored in China by GEL E LUA. For the purposes shown in Article 5 above, we will also share your data with our specific suppliers, who will process your data in countries and regions apart from China. Please note that countries and regions outside China may not provide the same level of personal data protection as China. However, all data processing by our specific suppliers is only carried out in accordance with GEL E LUA's instructions to provide adequate protection for your personal data. You hereby agree to transfer your personal data to countries and regions outside China in accordance with this privacy policy.

 

  1. Security   

GEL E LUA uses appropriate security measures to protect the information you provide. We take all reasonable measures to protect your personal information from unauthorized access, use, or disclosure. The personal information provided to GEL E LUA or through any other application and online credit card transaction is protected by Secure Sockets Layer (SSL) encryption technology. When the browser displays a secure domain name starting with https (instead of http), it means that a protected session has been established to ensure the integrity and reliability of data transmission to the greatest extent.SSL is used to protect your information, such as name, address, and credit card number. Please note that e-mail is not encrypted and cannot be regarded as a secure way to provide credit card information. However, GEL E LUA cannot guarantee to users that the security measures taken by its website and GEL E LUA data and information transmission security measures can prevent and eliminate any risk of illegal access to data or data theft. It is suggested that your computer should be equipped with appropriate software to ensure the security of uploaded and downloaded network data transmission (such as promptly updated anti-virus software) and that your Internet service provider should adopt appropriate measures to ensure the security of network data transmission (such as firewall and spam filter).

 

  1. Accuracy and retention

You have the right to request us to provide free written documents about our personal information related to you every year. You also reserve the right to request access to and correction of all personal data at any time. Please send an email to gelelua@gelelua.cn to require us to remove your name and other personal data from GEL E LUA's customer database and/or marketing/subscribe. If you have registered on the GEL E LUA website and want us to remove your information from the marketing/subscribe please log in to your personal account and click the unsubscribe link, or click the “unsubscribe” link in our next email to you. Nevertheless, in view of the need to process your purchase or perform any other services you propose, GEL E LUA has the right to retain and process your personal data in accordance with this policy.

 

  1. How do I unsubscribe from GEL E LUA newsletters and email notifications?

If you have registered and agreed to receive the newsletter or email notification sent by us, but no longer want to receive such information, you can unsubscribe in the relevant email, click the “unsubscribe” botton in the newsletter/email notification.

 

  1. How long will we save your data?

We will keep your information according to the necessary time，such as if you required to process your order or perform the services you require. If we have a legal need or deal with disputes, prevent fraud or abuse, or enforce our terms and conditions, we will extend the retention time of keeping your data.

 

  1. What if you do not provide us with your personal data?

If you do not provide us with the necessary personal data, we will not be able to process your order or perform any of the services you require. When you purchase our products online, we will mark the compulsory information for you with an asterisk (*).

 

  1. You have the right to access data and other rights.

Even if you have not registered, you always have the right to get a reply from GEL E LUA about whether there are problems with your personal data. The reply will be answered to you in a clear and understandable way. You also have the right to obtain information related to your original personal data from GEL E LUA, the processing and use of your personal data, identity information of the data processing manager and responsible party, indicate the receiver or a certain type of receiver to which personal data may be sent, or the receiver or a certain type of receiver who may know personal data information, such as the party liable or entrusted party of personal data processing. This information is partially included in our privacy policy. For more details, please email gelelua@gelelua.cn. You always have the right to obtain from GEL E LUA:

  • Updating and correcting your personal data;
  • Deleting, anonymously converting, or freezing your personal data illegally processed, including those irrelevant to the purpose of data collection and subsequent processing;
  • Processing personal data related to you for legal reasons, even if it comes from legitimate collection purposes;
  • Processing personal data related to you for sending advertising materials, direct selling, market research or commercial publicity. You can exercise your rights completely and independently at any time, as long as it complies with the provisions of the law. The application must be sent by email to GEL E LUA at gelelua@gelelua.cn, and we will give an appropriate reply.

 

  1. Cookie

We will use Cookie to customize content and advertising, provide social media functions and analyze traffic data. When you use our website, we will share information with our social media, advertising, and data analysis business partners. You can read about any of our purposes or merchants used in Cookie settings. You can enter the preference center at any time through the "Cookie setting" button on each web page (this function may not be provided depending on the legal environment of each country). When you visit any website, the website may usually store or obtain information in the form of Cookie through your browser. This information may be about your personal information, preferences or devices, and is usually used to make the operation of the website more in line with your expectations. This data will not necessarily identify you but will bring you a more customized experience. Since we respect your privacy, you can choose not to allow some forms of Cookie. You can click the same "Cookie settings" button below on each web page at any time to enter the preference center and choose to accept or reject Cookie. If you use several browsers (such as IE, Google Chrome, Firefox, etc.), you must repeat the settings in each browser. For example, if you connect to web pages from several devices (such as office and home), you also need to set them in each browser of each device).

 

  1. Children's privacy

It is important to protect children's safety and privacy. When you establish your GEL E LUA personal account, register by any aims, or place an order, it means you confirm that you have reached the legal age of consent in your country of residence (or, if you do not reach the legal age of consent, but your parents or legal guardians can authorize you according to the laws of your country of residence, you confirm that they also agree to your registration or order). If we notice (including the request through your parent or legal guardian) that we have inadvertently received personal information in violation of the above circumstances, we will delete the personal information from our records.

 

  1. Accept privacy and revision

GEL E LUA  reserves the right to change privacy policies or practices occasionally. We will publish the latest policy on the website. Therefore, you should always check this page for the latest information, especially every time you use our online store. We will publish the revision on the website to inform you of any changes in our privacy policy.

The last revision date is on January, 2023.